Shipping policy

Shipping Policy

At Kaamya Naturals by Mumthaz, we carefully pack every order to ensure your products reach you safely.

Shipping Charges

Kerala: FREE shipping on all orders.
Outside Kerala: A flat shipping charge of ₹50 applies.
Cash on Delivery (COD): An additional ₹50 COD charge applies to all COD orders.

Examples:

Kerala + Prepaid → FREE
Kerala + COD → ₹50
Outside Kerala + Prepaid → ₹50
Outside Kerala + COD → ₹100

There is no minimum order value required for shipping benefits.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times after dispatch:

Within Kerala: 2–5 business days
Outside Kerala: 3–7 business days

Delivery times may vary depending on the delivery location, courier partner, weather conditions, holidays, and other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout.

Incorrect Address or Contact Details

Please ensure that your delivery address and contact number are accurate before placing your order.

Kaamya Naturals by Mumthaz is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible with photographs and your order details so that we can assist you.

Shipping Delays

While we work with reliable delivery partners, unforeseen delays may occasionally occur. If your order is delayed beyond the expected delivery period, please contact us with your order number and we will help you check the shipment status.